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Some representatives apologized, others promised he would get a call back in a day. Still others suggested he find his own repair service, and one even said there was no record of the parts order, he said. Throughout, no one reached out to Torine to give him an update, he said. By June 20, there was news. "They said the parts are in, but 'far away' and it costs $300 to deliver to my house," Torine said. "I asked when and how will that happen.

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The manager also discussed the repair cost. The company would give a $325 "gesture discount," but it would still cost $1,000 to cover the repairs. Torine didn't care anymore. He just wanted the AC fixed. We asked CCHS what happened, but the answer back came from Sears. A Sears spokeswoman apologized and said she was watching the case "very closely. "But she offered no further explanation. Our request for more detail was volleyed to CCHS. A CCHS spokeswoman explained the $1,000 charge was because of "uncovered work. " "Home warranties are a more affordable way to protect the home on day to day issues, and to prevent catastrophic losses," she said. We asked what took so long for Torine and what the average service time was in New Jersey.

 

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Review your coverage. It is best to review your home warranty contract to understand specific coverage and limitations for the broken item. Request service. Sign in to place your request online or call 800. 992. 3400.